What is Jewelleryvala.com?
Jewelleryvala.com is an online shopping site for users in India and abroad for delivery of various products & services. Jewelleryvala mainly sells different categories of jewellery.

Where is Jewelleryvala.com based?
Jewelleryvala.com operates from Hyderabad, India.

What categories of products are available with Jewelleryvala.com?
Jewelleryvala caters to fashion as well as ethnic jewellery needs of our esteemed customers. Several categories are available, such as:

Gold, Precious stones (Ruby, Emerald, CZ, Sapphires etc), Flat diamonds, Silver, Victorian.

How do I become a member with Jewelleryvala.com?
You do not need to register with us. All you need to do is just purchase anything from Jewelleryvala.com and we will mail you a JV Club card along with your selected jewellery item. This card will be valid for your subsequent purchases.

How does the JV club card function?
Once you are a privileged member of the JV Club, you can avail discounts and offers depending on the value and frequency of purchase. The more you purchase better discounts you get.

What is a shopping Cart?
The shopping bag is a virtual carry cart that displays the number of items you have selected along with the total purchase amount.

How do I return an item?
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :

• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated timeframe as given below. No returns, replacements or refunds will be allowed after the order is processed, except for the reasons given above.

To get a replacement or return an item, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us.

We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy
• Request for jewellery return / replacement shall be submitted within 3 days of receipt of the items.
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.

What Is The Lead-time For Delivery?
Orders from Jewelleryvala.com are delivered quickly anywhere in the Hyderabad.

• Within Hyderabad: 3 working days
• Outside Hyderabad: 6-7 working days

However, different products may have different delivery lead-times depending upon the place of shipment. In addition, the delivery is not attempted on Sundays and public holidays, since there is no courier service available on these days.

Are there any hidden costs such as delivery charges, taxes etc.?
Shipping charges are not included in the sales price and there will be additional shipping charges for remote cities and towns. Based on the shipping address you select, if any additional shipping charges are applicable, it will reflect in your shopping cart while you check out before you make the payment.

How do I know that delivery is complete?
An e-mail is sent to you informing that your order has been shipped / delivered along with the shipping details.

At the same time, you can trace your order from the order tracking section in the JewelleryVala website. Just key in your order number and the status of your package will be shown.

Can I send some personalized message with the gift?
Yes, you can send your personalized message/greetings along with your gifts. Just type in your message in the message box in the order form. Your message will be printed and sent along with the gift.

What are the different payment options available at Jewelleryvala.com?
We accept all major Indian and International Visa, Visa Electron, American Express, Maestro & Master Cards. The authorization is done via an online, secure payment gateway by EBS.

Customer Services
For questions or suggestions related to Shopping, you can get in touch with our Customer Support Team by sending an email and we will be happy to assist.